Refund Policy
Last Updated: September 2026
At Minis World, we want you to feel confident when shopping with us. Every product is carefully checked and packed before dispatch.
As a multi-brand kids wear retailer and surplus seller, our collections may include branded, surplus, excess-stock, clearance, overstock, discontinued, or previous-season products. Therefore, return and exchange eligibility may vary by product.
1. Return Eligibility
We accept returns for eligible products subject to the conditions below.
To be eligible for a return:
The return request must be raised within 2 days of delivery.
The product must be unused, unworn, unwashed, and in its original condition.
Original tags, labels, packaging, and accessories must be intact.
The product must not have stains, marks, damage, alterations, or signs of use.
The product must be returned with the original invoice/order details, where applicable.
The returned product must pass our quality inspection.
For hygiene and safety reasons, certain products such as innerwear, underwear, socks, and other specified personal-use products may not be eligible for return or exchange.
The return eligibility of individual products will be clearly mentioned on the product page wherever applicable.
2. Surplus, Clearance & Special-Price Products
Some Minis World products may be sold as surplus, excess stock, clearance, overstock, discontinued, previous-season, or special-price inventory.
Due to the limited availability of such products, certain surplus and clearance items may be non-returnable or non-exchangeable.
Where a product has special return conditions, the applicable terms will be clearly mentioned on the product page or communicated at the time of purchase.
This policy does not limit any rights available to customers under applicable law.
3. Wrong, Damaged or Defective Products
If you receive a wrong, damaged, defective, or materially different product, please contact us within 2 days of delivery.
We may request photographs or a video of the product, packaging, shipping label, and the issue to help us verify the claim.
If the issue is confirmed as an error attributable to Minis World or a qualifying product defect, we may provide an appropriate replacement, exchange, refund, or other applicable remedy, subject to product availability and applicable law.
4. Size-Related Returns & Exchanges
Please carefully check the size chart and product measurements before placing your order.
Kids wear sizing can vary between brands and collections. We therefore recommend checking the measurements provided on the product page before ordering.
Returns or exchanges due to incorrect size selection by the customer will be subject to the applicable product's return/exchange eligibility and may involve return shipping or handling charges.
5. How to Request a Return
To request a return, please contact Minis World within 2 days of delivery using the customer-support details provided on our website.
Please provide:
Order number
Customer name
Mobile number
Product name
Reason for return
Photographs/videos, if requested
Please do not send any product back without receiving return instructions from Minis World.
6. Return Shipping
For returns resulting from a wrong, damaged, or qualifying defective product, Minis World may arrange or bear eligible return shipping costs, subject to verification.
For customer-requested returns, such as change of mind or incorrect size selection, applicable return shipping or handling charges may be deducted from the refund or payable by the customer.
7. Refunds
Once the returned product is received and inspected, we will determine whether it meets the return conditions.
If the return is approved, the eligible refund will be processed through the applicable payment method or refund mechanism.
Refund processing times may vary depending on the payment gateway, bank, card issuer, or financial institution.
Applicable shipping, convenience, or other non-refundable charges may not be refunded unless required by applicable law or the return is due to an error attributable to Minis World.
8. Non-Returnable Products
Certain products may not be eligible for return or exchange, including:
Innerwear and underwear
Socks
Hygiene-sensitive products
Selected clearance products
Selected surplus products
Special-discount products
Products specifically marked as non-returnable
Customers are advised to check the product page and applicable return conditions before purchasing.
9. Order Cancellation
Cancellation requests should be made as soon as possible after placing an order.
Once an order has been packed, dispatched, or handed over to a courier partner, cancellation may not be possible. In such cases, the customer may follow the applicable return procedure if the product is eligible.
10. Products Returned in Unacceptable Condition
A return may be rejected if the product:
Has been worn or used
Has been washed
Has been altered or modified
Has stains, odour, marks, or damage caused after delivery
Is missing original tags or packaging
Is incomplete or missing accessories
Shows signs of misuse
Does not match the product originally shipped
Any rejected return will be handled in accordance with applicable law and our return procedures.
11. Exchanges
Exchanges are subject to product eligibility and availability of the requested size or variant.
If the requested replacement is unavailable, Minis World may offer an alternative resolution such as a refund or store credit, where applicable.
12. Contact Us
For return, exchange, or refund-related queries:
Minis World,
Medavakkam,
Chennai, Tamil Nadu, India
Phone: 7845810303
Email: minisworld2025@gmail.com